Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the website located at https://teneightone.com (the "Website"), or by submitting any form, inquiry, or request through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference.

If you are accessing the Website on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

These Terms apply to all visitors, users, and others who access the Website, regardless of whether you engage our consulting services.

2. The Company

The Website is owned and operated by TenEightOne Ventures LLC ("Company," "we," "us," or "our"), a limited liability company organized and existing under the laws of the State of Florida, United States of America. The Company operates the consulting brand known as TenEightOne Advisory.

You may contact us at:

• Email: info@teneightone.com
• Phone: (904) 310-4133

3. Website Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal or internal business purposes — specifically to evaluate our consulting services and communicate with us.

You agree to use the Website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict or inhibit anyone else's use and enjoyment of the Website.

You agree not to:

• Use the Website in any way that violates applicable federal, state, or local laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Engage in any conduct that restricts or inhibits the use of the Website
• Attempt to gain unauthorized access to any part of the Website, our servers, or any database connected to the Website
• Use automated tools, bots, or scrapers to access, index, or collect data from the Website without our express written consent
• Introduce any virus, trojan horse, worm, or other malicious software to the Website
• Impersonate or misrepresent your affiliation with any person or entity

We reserve the right to terminate or restrict your access to the Website at any time, without notice, for any reason, including if we believe you have violated these Terms.

4. Intellectual Property

The Website and all of its content, features, and functionality — including but not limited to text, articles, blog posts, guides, graphics, logos, images, audio, video, and the design, selection, and arrangement thereof (collectively, "Content") — are owned by TenEightOne Ventures LLC or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade secret laws.

The TenEightOne name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of TenEightOne Ventures LLC. You may not use these marks without our prior written permission.

4.1 Limited License to View

You are permitted to view, download, and print Content from the Website for your own personal, non-commercial reference, provided that:

• You do not modify or alter any Content
• You include all copyright and proprietary notices
• You do not use the Content in any way that suggests an association with TenEightOne Ventures LLC without permission

4.2 Restrictions

Except as expressly permitted above, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, scrape, or otherwise exploit any Content without our prior written consent.

Specifically, you may not copy or republish our articles, guides, or consulting frameworks — whether in whole or in part — on any other website, newsletter, course, or commercial product without explicit written permission.

5. User Submissions

When you submit information to us through contact forms, intake questionnaires, email, or other means, you represent and warrant that:

• The information you provide is accurate, truthful, and not misleading
• You have the right to share the information, and doing so does not violate any contractual obligation, law, or third-party rights
• The information does not contain any material that is defamatory, obscene, harassing, or otherwise objectionable

You grant us a non-exclusive, royalty-free license to use, store, and process information you submit for the purpose of responding to your inquiry and providing services to you. We handle such information in accordance with our Privacy Policy.

We are not obligated to keep confidential any information submitted through general contact forms unless we have a separate written confidentiality agreement with you. If you have sensitive business information you wish to share, please request a mutual non-disclosure agreement before submitting it.

6. Consulting Services

These Terms govern your use of the Website. They are not a consulting agreement and do not create a client relationship between you and TenEightOne Ventures LLC.

Any consulting engagement requires a separate written agreement signed by both parties. That agreement will govern the specific services to be provided, fees, timelines, deliverables, confidentiality, and other terms specific to the engagement.

No consulting relationship is created by: visiting this Website, submitting a contact form, booking a strategy call, or any other preliminary interaction.

A strategy call or consultation is an exploratory discussion to determine whether an engagement is appropriate. It does not create an attorney-client relationship, consulting relationship, fiduciary duty, or any other professional relationship.

7. Payment Terms

7.1 Advisory Program Subscriptions

Monthly advisory programs (Essentials, Growth, Pro Advisory, and Private Advisory) are billed on a recurring basis through our payment processor. Your subscription must be active and your payment method current before each monthly period of service begins. If a payment fails or a subscription lapses, access to advisory services is suspended until payment is received and the subscription is restored.

7.2 Project Engagements

For project-based engagements, fees are due as specified in the applicable engagement letter or consulting agreement. In the absence of a specific payment schedule in a written agreement, the following terms apply:

• Engagements under $2,500: Payment in full required before work begins.
• Engagements $2,500 to $10,000: 50% due before work begins; remaining 50% due at the midpoint of the engagement or 30 days after start, whichever comes first.
• Engagements over $10,000: Payment schedule specified in the written engagement letter, with a minimum of 25% due before work begins.

7.3 No Net Terms

We do not offer Net 15, Net 30, Net 60, or any other deferred payment arrangement. We do not invoice for services after they have been rendered. We do not extend credit or accept payment upon completion. If your organization requires net terms or invoice-based payment, we are not the right fit at this time.

7.4 Late Payments and Suspension

If any payment is not received when due, TenEightOne Ventures LLC reserves the right to immediately suspend all services and withhold deliverables until the outstanding balance is paid in full. We are not liable for any loss, damage, or inconvenience resulting from a service suspension due to non-payment.

7.5 Refunds

All fees paid are non-refundable except as required by applicable law or as expressly stated in a written engagement agreement. Monthly advisory subscriptions may be cancelled with 30 days written notice; you will not be charged for periods following the effective cancellation date, but fees already paid for the current period are non-refundable.

7.6 Accepted Payment Methods

We accept payment via credit card and ACH bank transfer through our payment processor. Specific accepted methods are presented at checkout or in the engagement letter. We do not accept checks, cash, wire transfers without prior written arrangement, or cryptocurrency.

8. No Guarantee of Results

All statements on this Website regarding outcomes, results, revenue figures, and performance metrics are examples or estimates based on past results. They are not guarantees, representations, or warranties that you or any other person will achieve the same or similar results.

Amazon's marketplace, policies, and algorithms change frequently. Past performance in Amazon consulting engagements does not guarantee future results. Results vary significantly based on the nature of a client's business, product category, competitive environment, execution quality, market conditions, and many other factors outside our control.

We make no guarantee that:

• Our strategies will increase your revenue or profitability
• Our MAP enforcement or reseller management approaches will eliminate unauthorized sellers
• Our advertising strategies will achieve specific ACoS or TACoS targets
• Our consulting will result in any specific business outcome

Any testimonials, case studies, or success stories on this Website reflect the individual experiences of specific clients and are not representative of all results.

9. Not Legal, Financial, or Professional Advice

Specifically:

• MAP and reseller policies: Our guidance on MAP policy and distribution agreements is business strategy guidance, not legal advice. MAP policies implicate antitrust law and other legal areas. Any MAP policy, distribution agreement, or authorized seller agreement should be reviewed by a qualified attorney before implementation.
• Amazon policies and terms: Amazon's Terms of Service, policies, and guidelines are complex and change frequently. Our guidance represents our interpretation and experience, not a legal determination of what Amazon permits or requires. You are responsible for independently ensuring your business practices comply with Amazon's current policies.
• Financial projections: Any revenue estimates, profitability projections, or financial modeling we provide are illustrative and not a guarantee. They should not be relied upon as the basis for investment, lending, or other financial decisions without independent professional review.

You should consult qualified legal counsel, a licensed CPA or financial advisor, and other appropriate professionals regarding decisions that have legal, tax, or financial consequences.

10. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, SERVICES, AND INFORMATION AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, TenEightOne Ventures LLC expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Website will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the accuracy, completeness, reliability, or timeliness of any content or information on the Website
• Warranties that defects will be corrected

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TENEIGHTONE VENTURES LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your use of or inability to use the Website
• Damages arising from any content obtained through the Website
• Damages arising from unauthorized access to or alteration of your transmissions or data
• Damages arising from the conduct of any third party on the Website

This limitation applies whether the alleged liability arises from contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the limitations and exclusions above apply to the fullest extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless TenEightOne Ventures LLC and its members, managers, employees, agents, contractors, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the Website, including any data or content you transmit or receive
• Your violation of any law, regulation, or third-party right
• Any misrepresentation you make to us or through the Website
• Your use of or reliance on any information obtained from this Website

We reserve the right, at our expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

12. Third-Party Links & Services

The Website may contain links to third-party websites, tools, and services that are not owned or controlled by TenEightOne Ventures LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Third-party links are provided for informational and convenience purposes only. The inclusion of any link does not imply our endorsement of the linked website or service. We strongly advise you to read the privacy policies and terms of service of any third-party websites you visit.

References to Amazon, Amazon.com, Seller Central, Vendor Central, and related Amazon products and services on this Website are for descriptive purposes only. TenEightOne Ventures LLC is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc.

14. Prohibited Uses

In addition to other restrictions set forth in these Terms, you are prohibited from using the Website or its content to:

• Compete with TenEightOne Ventures LLC by reproducing, republishing, or repurposing our proprietary content, frameworks, or methodology without written permission
• Collect contact information or other data from the Website for any commercial purpose without our consent
• Use the Website in connection with any illegal or fraudulent activity
• Defame, harass, abuse, threaten, or stalk any individual
• Upload or transmit content that infringes on any third party's intellectual property rights
• Misrepresent your identity or affiliation for the purpose of obtaining consulting services under false pretenses
• Engage in any activity that could disable, damage, impair, or overburden the Website's infrastructure

14. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles.

Subject to the dispute resolution provisions in Section 15, you agree that any legal action or proceeding relating to your access to or use of this Website shall be brought exclusively in the state or federal courts located in Florida, and you consent to personal jurisdiction in those courts.

If you are located outside the United States, you access this Website at your own risk and are responsible for compliance with your local laws to the extent they are applicable.

16. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution procedure, you agree to attempt to resolve any dispute, controversy, or claim arising from or relating to these Terms or the Website by contacting us at info@teneightone.com and providing written notice of the nature and basis of the dispute and the specific relief you are seeking. We agree to attempt to resolve the dispute informally for at least 30 days after receipt of your notice.

15.2 Binding Arbitration

If we are unable to resolve the dispute informally, any dispute, controversy, or claim arising from or relating to these Terms — except those seeking injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of intellectual property rights — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

The arbitration shall be conducted in Florida, USA, in the English language. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party will bear its own costs of arbitration, and the parties will split the arbitrator's fees equally, unless the arbitrator determines that a different allocation is required.

15.3 Class Action Waiver

YOU AND TENEIGHTONE VENTURES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person's claims.

15.4 Small Claims Court

Notwithstanding the above, either party may elect to have disputes heard in a small claims court of competent jurisdiction if the claim qualifies under that court's rules.

15.5 Injunctive Relief

Notwithstanding the foregoing, either party may seek emergency or preliminary injunctive relief from a court of competent jurisdiction in order to preserve the status quo or protect intellectual property rights pending the completion of arbitration.

16. Severability & Waiver

Severability: If any provision of these Terms is held by a court or arbitrator to be invalid, unenforceable, or contrary to law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Entire Agreement: These Terms, together with our Privacy Policy and any separate written consulting agreement between you and TenEightOne Ventures LLC, constitute the entire agreement between you and us with respect to the Website and supersede all prior negotiations, representations, warranties, and understandings with respect to the Website.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice such as a prominent notice on our Website.

Your continued use of the Website after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Website.

We encourage you to review these Terms periodically for any changes. Changes are effective immediately upon posting to the Website unless otherwise specified.

19. Contact Us

If you have questions about these Terms of Service, please contact us: